Support
How can we help?
Email the App version, iPhone model, iOS version, and a short description of what happened. Do not send brokerage statements, account details, private chart images, or other sensitive information.
Email admin@ideasallday.devChart analysis failed
Use a clear, uncropped chart with readable candles, ticker, timeframe, and indicators. Check the network, remove sensitive overlays, and try again. Provider or safety limits can also cause a temporary failure.
Ticker or quote is missing
Use a Yahoo Finance-compatible symbol. Crypto often uses formats such as BTC-USD and foreign exchange can require a symbol suffix. Coverage, delays, and availability vary by market.
Price alert did not arrive
Confirm notification permission, keep the alert enabled, and allow Background App Refresh. iOS controls background timing, so alerts are not guaranteed or suitable as the only risk-control mechanism.
Paper-trade numbers look wrong
Check the entry, close, stop, target, and status recorded for each paper trade. The journal calculates from those user-maintained records and does not import broker executions.
Purchase not recognized
Use Restore Purchases while signed in to the Apple Account that made the purchase. Apple handles billing and refund requests.
Delete or sync data
Delete analyses, watchlist entries, paper trades, and alerts in the App. iCloud behavior depends on your Apple settings; removing the App deletes local data subject to backups and iCloud.