Physics AI support
Solve the snag.
Keep the learning.
Tell us the app version, device model, iOS version, what you expected, and what happened. Remove names, school details, and sensitive problem images before sending anything.
01
A scan missed part of the problem
Retake the photo in even light and include the full question, diagram, answer choices, values, and units. Avoid glare, shadows, steep angles, and cropped labels.
02
An explanation looks wrong
AI-generated work can be incomplete or incorrect. Check the assumptions, sign convention, units, substitutions, and final result against your course material or instructor.
03
Saved work is not syncing
Confirm that iCloud Drive is enabled and that each supported device uses the same Apple Account. Sync timing also depends on network access, available iCloud storage, and Apple service status.
04
Subscription or billing help
Open Physics AI Settings to manage your subscription, or use the subscription controls for your Apple Account. Apple handles billing, cancellation, and refund decisions.
05
Delete study data
Delete individual problems from Recent Problems, remove tutor conversations or study sets in their matching screens, and manage any remaining Physics AI iCloud data in Apple Settings.
06
Share a feature idea
Use the feature-request area in Physics AI or email us. Describe the learning goal and the result you expected without including private school, account, or problem information.
Use Physics AI as a study aid
Physics AI can help explain a method, but it does not guarantee a correct answer. Verify graded work and never rely on it for safety-critical engineering, electrical, medical, or laboratory decisions.