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Let's get you unstuck.
Include the app version, iPhone or iPad model, iOS version, what you expected, and what happened. Remove personal information and sensitive locations from screenshots before sending them.
Email tihomirvidenov@gmail.comThe peak match looks wrong
Use a sharp, well-lit photo that shows the full peak profile, surrounding ridges, and wider skyline. Optional location can help narrow nearby candidates.
Look Around labels are misplaced
Check location and compass permissions, move away from magnetic interference, recalibrate the compass, and remember that camera overlays are approximate orientation aids.
Current route or conditions are needed
Do not rely on the app. Check official maps, weather, avalanche or volcanic bulletins, closures, permits, and local rescue guidance before outdoor activity.
Saved peaks are missing
Confirm iCloud Drive is enabled and the same Apple Account is active. Sync depends on network access, available storage, and Apple service availability.
Important limitation
AI matches, nearby labels, elevation, route context, and follow-up answers can be incomplete, outdated, or wrong. Mountain Identifier is not a map, navigation, route-planning, weather, avalanche, volcanic, closure, permit, rescue, emergency, or safety service. Verify every important detail with current official local sources and qualified guidance.